Shipping Information


Availability and Ordering Guidelines

  • Orders may ship immediately if the item(s) are in stock. 
  • 14K Fine Daniela Janette Jewelry items are made-to-order, requiring 10-15 business days for production.
  • Items are dispatched within 1-2 business days after your order is placed.
  • Upon completing your order and clearing your payment, you will receive an automated email. Check your SPAM/JUNK folder, especially if it is your first order with us.

Refunds, Returns, and Exchanges

  • Returns are accepted within a 14-day window from the date your order was shipped.
  • Exchanges are accepted within a 14-day window. 
  • Custom orders are non-returnable. Exceptions may apply; contact us at hello@danielajanette.com to discuss specific cases.

Shipping, Taxes, and Duties

  • Complimentary U.S. Ground Shipping.
  • We ship via FedEx, USPS, UPS, or DHL. You will receive an automated email with your tracking number when your order is ready to ship.
  • All orders are insured. The shipment value must reflect the cost of the jewelry for legal purposes.

For International Orders

  • Complimentary shipping on purchases over $200.
  • Shipping rates for orders under $200 are calculated at checkout.
  • International taxes and duties are the customer's responsibility. Taxes, duties, and shipping fees are non-refundable in the event of a return or exchange.
  • Certain exemptions apply; contact us at hello@danielajanette.com to discuss your specific situation.