Daniela Janette offers a 100% SATISFACTION GUARANTEE with 100% FREE RETURNS OR EXCHANGES for all items up to 14 days after the item has arrived.
Please contact our team at hello@danielajanette.com who will email you a free pre-paid return label.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
Once the item arrives, please allow 3-5 business days for processing your refund. You will receive a notification once the refund has been processed; allow 2-3 business days for the refund to post to your account.
All fine 14k gold jewelry are made to order and are non-returnable.
Each piece is hand-made by Daniela and her team in Austin, TX, and is extensively quality-checked.
All orders can be returned within 14 days; however, shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer. Please ensure the package is insured and includes signature-requested delivery.
Prior to shipping the item back, ensure you reach out to hello@danielajanette.com to confirm the return shipment request.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item.
Contact us at hello@danielajanette.com, and we will either provide a refund or a replacement as you request.