Customer Service

Availability and Ordering Guidelines

Our 14K Fine Daniela Janette Jewelry items are made-to-order, requiring up to 2 weeks for preparation before being shipped. While we are dedicated to fulfilling orders promptly, please be mindful of this production timeframe, given the handmade nature of our products.
Upon the completion of your order at checkout and the clearance of your payment, an automated invoice email will be sent to you. Kindly check your SPAM/JUNK folder, especially if it is your first order with us.
Your support means the world to us, and in the rare event of any issues with your order, we will promptly reach out to you to address and resolve them.
We accept various payment methods, including Paypal, Applepay, Shopify Pay, Bread Financing, Visa, MasterCard, American Express, and Discover.
 

Refunds, Returns, and Exchanges

Given the custom nature of our handmade jewelry, we do not accept returns. However, exceptions may apply in certain situations; please contact hello@danielajanette.com to discuss your specific case. 
 

Shipping, Taxes, and Duties

Shipping is complimentary for U.S. Ground Shipping.

We ship all of our items with either FedEx, USPS, UPS. When your order is ready to ship, you will receive an automated email including your FEDEX ,USPS or UPS tracking number.

We insure shipments on all orders. For legal purposes, the value of your shipment is non-negotiable and must directly reflect the cost of the jewelry. 

For International Orders,  shipping rates are calculated using at checkout.
International taxes and duties are the sole responsibility of the customer. In the case of a return or exchange, taxes, duties, and shipping fees will not be refunded. However there are certain exemptions to this, feel free to contact hello@danielajanette.com to discuss your particular situation. 
 

Jewelry Care

Fine Jewelry
Our solid gold jewelry only requires periodic cleaning every 2-3 weeks and will not tarnish or corrode. Avoid exposing gold jewelry to bleach, which will quickly cause gold to discolor and possibly damage. Rare chemical reactions can occur with lotions, oil, perfume, etc.
Emeralds and Opals, especially, should be treated with extra special care.
Demi-Fine Jewelry
Protect your demi-fine jewelry by removing it during activities like washing hands, swimming, exercising, cleaning, and applying personal body products. Maintain shine by avoiding contact with soaps, perfume, lotion, makeup, and cleaning products. Wear rubber or metal safety backs with earrings to prevent loss. Store jewelry in a dry area, not the bathroom.
 
Still, have a question? Email us at hello@danielajanette.com and we'll be happy to assist you!